Sooothing Hands Massage Therapy - Sooothing the Mind, Body & Soul
 
 
Sooothing Hands Policy
 
Sooothing Hands Massage Therapy are here to provide a service to you which include massages and sometimes facials, manicures, or pedicures. Any lewd behavior such as proposals of a sexual nature is UNACCEPTABLE.  
 
We will report these violations to the proper authorities immediately and ask that you be removed from the spa party/facility. All clients will be treated with respect and we expect the same from you.
 
Sooothing Hands has the right to refuse or terminate services for any of the following reasons: Broken Skin or Lesion or Any medical conditions not disclose at the time of booking a reservation.
 
Arrival for first time clients
 
Please arrive 15 minutes before your scheduled appointment time, so that the completed Intake forms are filled out.  By arriving early, this assures client that they receive their full one hours massage.
 
Massage/Draping
 
Distractions should be minimized in order to maintain the integrity of the massage, and stay within the massage timeframe. Massages are for the duration of the scheduled time.  No extra time will be allotted for distractions or client tardiness unless prior consent between therapist and client. An adult must be present during minors massage.   This is the law, no exceptions!
 
Proper draping in Illinois is the law.  Clients will “never” be undraped while receiving massage.  No exceptions!
 
Cancellation Policy/ No-shows/Children
 
We understand that unanticipated events happen occasionally in everyone’s life.  When you book an appointment that time is reserved for you. Missed appointments are costly in lost time and revenue, and it prevents us from providing services to other clients.  In our desire to be effective and fair to all clients, the following policies are honored.  
Children are not allowed, unless they are being serviced.

24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice your credit card will be charged the full amount of your appointment.

Groupon Guest

Groupon vouchers are for the following services only: Deep Tissue or Hot Stone, or Swedish massage.  Deep Tissue/Swedish/ Hot Stone singles & Three pack Deep Tissue/Swedish/Hot Stone Massages are one person and may purchase one additional and can be gifted.   Three packs can not be used for multiple people.

Three pack massages must be used by the expiration date or they are forfeited.  No exception!!!!  Vouchers expire 90 days from the date of purchase.


If you do not show up for your appointment or call to cancel 24 hours prior to your appointment we will redeem your groupon and you will not be able to use redeemed voucher.  Expired vouchers, may be used towards services rendered.
   
Not valid for clients active within the past 6 month(s).


Late Arrivals
 
If you will be late for your appointment, please contact us as soon as possible.  If we are still able to give you your full 1 hour session, this will be at the discretion of therapist.
 
Gift Certificates
 
Gift certificates are non-refundable and may only be used for the specific named services.  They may not be split between individuals for services, time or cost and are non-transferable.  They expire 90 days from purchase and cannot be redeemed after expiration.  Gift certificates must be presented in order to be redeemed.  Lost or stolen gift certificates will not be replaced.  Photo copies of gift certificates will not be accepted.
 
Gratuity is not included in your treatment; however, it is highly appreciated. 15-20% is the customary gratuity. 
 
 
 
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