Sooothing Hands Policy
Massage Therapy are here to provide a service to you which include massages and
sometimes facials, manicures, or pedicures. Any lewd behavior such as proposals
of a sexual nature is UNACCEPTABLE.
We will report these
violations to the proper authorities immediately and ask that you be removed
from the spa party/facility. All clients will be treated with respect and we
expect the same from you.
Sooothing Hands has
the right to refuse or terminate services for any of the following reasons:
Broken Skin or Lesion or Any medical conditions not disclose at the time of
booking a reservation.
Arrival for first time
Please arrive 15
minutes before your scheduled appointment time, so that the completed Intake
forms are filled out. By arriving early, this assures client that they
receive their full one hours massage.
Distractions should be
minimized in order to maintain the integrity of the massage, and stay within
the massage timeframe. Massages are for the duration of the scheduled
time. No extra time will be allotted for distractions or client tardiness
unless prior consent between therapist and client. An adult must be
present during minors massage. This
is the law, no exceptions!
Proper draping in
Illinois is the law. Clients will “never”
be undraped while receiving massage. No
Cancellation Policy/ No-shows/Children
We understand that
unanticipated events happen occasionally in everyone’s life. When you
book an appointment that time is reserved for you. Missed appointments are
costly in lost time and revenue, and it prevents us from providing services to
other clients. In our desire to be effective and fair to all clients, the
following policies are honored.
Children are not allowed, unless they are being serviced.
hour advance notice is required when cancelling an appointment. This allows the
opportunity for someone else to schedule an appointment. If you are unable to
give us 24 hours advance notice your credit card will be charged the full amount
of your appointment.
Groupon vouchers are for the following services only: Deep Tissue or Hot Stone, or Swedish massage. Deep Tissue/Swedish/ Hot Stone singles & Three pack Deep Tissue/Swedish/Hot Stone Massages are one person and may purchase one additional and can be gifted. Three packs can not be used for multiple people.
Three pack massages must be used by the expiration date or they are forfeited. No exception!!!! Vouchers expire 90 days from the date of purchase.
If you do not show up for your appointment or call to cancel 24 hours prior to your appointment we will redeem your groupon and you will not be able to use redeemed voucher. Expired vouchers, may be used towards services rendered.
Not valid for clients active within the past 6 month(s).
If you will be late
for your appointment, please contact us as soon as possible. If we are
still able to give you your full 1 hour session, this will be at the discretion
Gift certificates are
non-refundable and may only be used for the specific named services. They
may not be split between individuals for services, time or cost and are
non-transferable. They expire 90 days from purchase and cannot be
redeemed after expiration. Gift certificates must be presented in order
to be redeemed. Lost or stolen gift certificates will not be
replaced. Photo copies of gift certificates will not be accepted.
Gratuity is not included
in your treatment; however, it is highly appreciated. 15-20% is the customary